GM addresses 2024 Chevy Trax infotainment software issues with updates

General Motors (GM) is now providing a software update for the 2024 Chevy Trax’s infotainment system to address issues with the radio module in the new entry-level crossover. While the exact nature of the radio module problems isn’t detailed in the service bulletin, GM is taking steps to correct them.

Dealers are instructed to check their inventory of 2024 Chevy Trax units for potential issues and install the necessary software update. Additionally, customer-owned 2024 Trax vehicles brought to the dealership for service or other reasons will be examined to determine if the software update is required.

To identify potentially affected units, dealers can use the Investigate Vehicle History screen in the GM Global Warranty Management system, which marks them as “Open.” The software update for the 2024 Trax’s infotainment system is available for vehicles covered by the New Vehicle Limited Warranty but expires afterward.

For owners of 2024 Chevy Trax units or dealers with questions or concerns, Chevrolet customer service can be reached at 1-800-222-1020, using the service bulletin number A232415800 if necessary.

The 2024 Chevy Trax has been a successful model in both Korea and the U.S., attracting new GM customers and serving as an effective ambassador for GM and Chevrolet products since its North American launch. The 2024 Trax features a redesigned exterior, including dual-tier headlights, and is powered by a turbocharged 1.2L I3 LIH gasoline engine with 137 horsepower and 162 pound-feet of torque, mated to a GM six-speed automatic transmission.